Support

 

Open Source ERPs is made available free of charge, without warranty. Support provided for free by the community also comes without a warranty. Openlabs care could help you get the best out of your investment with assured and flexible support from our dedicated support team. Our team ensures your enterprise system stays well maintained through continuous improvement and innovation, while you can stay focused on addressing business challenges. The care packs could be purchased in predefined parameters or tailored just to meet your needs !

Free Community Support

At Openlabs we believe that the best contribution to Free and Open Source Software(FOSS) can only be working, quality programs. As part of this strategy, we do NOT have marketing budgets, but instead these funds are utilised in contributing to open software and in trainings. These funds allow us to allocate our resources to fixing bugs of high priority for free. [Preference is always given to the modules/functionality developed by Openlabs]. This we believe in addition to improving open source benefits the many customers and partners who depend on us for supporting and maintaining their instances of the software.

If you believe that there are bugs/feature requests which deserve our attention, please report them at the corresponding launchpad locations and write a mail to support@openlabs.co.in with the bug number. Our support managers will consider your request and will update you if we consider the bug/feature request to satisfy the above criteria.

Choose your Openlabs Care pack

With Openlabs Care pack be confident in facing even the most unanticipated needs of your system in the long run. We provide our customers with the flexible care pack which is designed considering the needs of the customers.Following parameters makes up the Care pack and can be selected so as to meet your needs :

  • Number of Hours : Choose from our flexible packs ranging from 25 hours to 100 hours.
  • Reaction Time : The business hours in which you can expect reply from the support team for the reported issue.
  • Backup Frequency : Frequency for backup of the production database.
  • Support Time : Support timings can be as flexible as 6 am- 6pm GMT.
  • Contact Mechanisms : We provide you with a wide range of contact mechanisms -:
    • Tickets - Use our social support system to raise and track your issues. Powered by most advanced system - Teambox.
    • Chat - Interact with the support team using live chat.
    • Phone - Connect to the experts through VOIP/Voice call.

Why Openlabs Care PAcks ??

  • Complete peace of mind & Stability
  • Maximize system performance
  • Flexible support team
  • Economical pricing
  • Openlabs Quality
  • Satisfied Customers
  • Wide choice as per requirement

You purchase support, know more about our care packs or request a free copy of the Information Brochure please contact our pre-sales team

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